Verizon customers in Central Oregon might have experienced intermittent outages Tuesday into Wednesday that impacted 911 service, according to Deschutes County 911.
“Verizon has a fiber optic line that is cut someplace in Washington state and they have experienced intermittent outages yesterday through today,” said Sara Crosswhite, the Deschutes County 911 director. “Verizon cell callers in our area are being routed to another line so that 911 calls are not missed during the outage. We have notified Oregon Emergency Management and they are actively working on the issue.”
The Harney County Sheriff’s Office first reported the outage on Tuesday, posting on Facebook:
URGENT February 11, 2020:
There is a 911 outage in #HarneyCounty effecting Verizon customers this morning. This means if you have Verizon and call 911, it will not come through on the 911 line to give us your location or let us know it’s an emergency. It comes through on our non-emergent line instead.
IF YOU CALL 911, IMMEDIATELY STATE IF IT’S AN EMERGENCY, FOLLOWED BY YOUR LOCATION.
Please share with family and friends, especially those who may not be on social media.
This outage is not just effecting us, Prineville, Deschutes County, Umatilla, Curry, Warm Springs, Jefferson County and Wallowa County are all effected.
They updated the post Wednesday morning to say the outages continued but a rep from Verizon was in contact with Harney County dispatch and were working together on the issue.
According to the Harney County Sheriff’s Office, they noticed that when someone called 911 and it comes across the admin line, an incorrect number is displaying as the caller’s number.