Kraft Heinz said Tuesday it’s recalling more than 83,000 cases of individually-wrapped Kraft Singles American processed cheese slices because part of the wrapper could stick to the slice and become a choking hazard.
The company, which is based in Chicago and Pittsburgh, said one of its wrapping machines developed a temporary issue that makes it possible for a thin strip of film to remain on the slice even after it’s been removed from the wrapper. The machine has since been fixed.
Kraft Heinz said it initiated the voluntary recall after it received several consumer complaints. In six cases, people said the issue caused gagging or choking, but no injuries or serious health issues have been reported, Kraft Heinz said.
The recall affects 16-ounce Kraft Singles American Pasteurized Prepared Cheese Product with a “Best When Used By” date between Jan. 10, 2024, and Jan. 27, 2024. Also included in the recall are 3-pound multipacks of Kraft Singles American Pasteurized Prepared Cheese Product with a “Best When Used By” date between Jan. 9, 2024, and Jan. 13, 2024.
Consumers who bought those products should not consume them and should return them to the store where they were purchased for an exchange or a refund, Kraft Heinz said. Consumers can also contact Kraft Heinz at 1-800-280-8252 to see if a product is part of the recall and to receive reimbursement.
Here is the full release from Kraft Heinz:
Kraft Heinz is announcing a voluntary recall of approximately 83,800 cases of individually-wrapped Kraft Singles American processed cheese slices that were shipped to a limited number of customers.
The voluntary recall comes as a precaution after a temporary issue developed on one of our wrapping machines, making it possible that a thin strip of the individual film may remain on the slice after the wrapper has been removed. If the film sticks to the slice and is not removed, it could be unpleasant and potentially cause a gagging or choking hazard.
Only Kraft Singles American processed cheese slices with the case/package information below are affected. No other varieties or sizes are included in the recall.
The issue was discovered after we received several consumer complaints about finding the plastic stuck to a slice, including six complaints of consumers saying they choked or gagged in connection with the issue. No injuries or serious health issues have been reported.
Kraft Heinz has fixed the machine that wrapped the affected slices and all other processing machines have been thoroughly inspected.
Consumers who purchased these items should not consume them and can return them to the store where it was purchased for an exchange or refund. Consumers can contact Kraft Heinz from 9 a.m. to 6 p.m. Eastern Standard Time, Monday through Friday, at 1-800-280-8252 to see if a product is part of the recall and to receive reimbursement.
Kraft Heinz is committed to upholding the highest safety and quality standards and apologizes for this inconvenience.
Products included in the recall include 16 oz. Kraft Singles American Pasteurized Prepared Cheese Product with an individual package UPC of 0 2100061526 1 and a “Best When Used By” date of 10 JAN 24 through 27 JAN 24. Individual packages in this recall will contain an S and 72 in the Manufacturing code.